Knowledge Ai And Search Posts

I am thrilled to share the exciting news that I have been honored with the Coveo MVP 2024 award! This recognition is a testament to the dedication and passion I've invested in leveraging AI and search technologies to craft relevant and immersive search-based experiences.

I'm hosting an in person event in the Microsoft Chicago Technology Center on February 15th. I'll be speaking about Knowledge AI and leveraging Azure AI search and Copilot to unlock productivity.

I've been testing the Coveo Relevance Generative Answering solution and am excited to share that it is now live and available for customers. In this post, I'll share my thoughts on this Generative AI solution.

Microsoft finished off the year strong with key announcements at Microsoft Ignite 2023. Big announcements with Microsoft Copilot Studio and Azure AI Search.

Getting scared of Generative AI? 🎃 Come join me on November 2nd for our Rightpoint and Coveo webinar on how Knowledge AI can help connect people to answers. Register today!

AI improves the Employee Experience by providing quick access to relevant information, reducing frustration, and increasing satisfaction. Learn more about how businesses can leverage knowledge with AI-powered tools here.

Call Center Staff Can’t Help Customers If They Can’t Find Key Data - The challenge for many banking institution's employees is not just finding the proverbial needle in the data haystack, but finding the right haystack. Call centers are a key function that needs help, but banks and credit unions need to improve their internal search capabilities overall. Hours spent just finding information result in frustrated customers and lost accounts.

Rightpoint, a Genpact Company, Introduces ‘Total Experience’ Approach to Help Enterprises Meet AI’s Rapid Adoption and Other Changing Market Dynamics

I'm excited to share a new blog post on the Rightpoint site. See how Enterprise Search, AI and KM are key to success